Privacy Policy

At Acool.in, we value the trust you place in us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, and protect your data when you visit or use our website and services.

1. About Us

Acool.in is a Bangalore-based home services platform offering trusted and affordable repair, maintenance, and installation services. Our services include but are not limited to:

  • AC Repair & Service
  • Washing Machine Repair
  • Refrigerator Repair
  • Plumbing, Electrical & Carpentry Services
  • Gas Stove Installation & Repair
  • CCTV Installation & Maintenance
  • Computer and Appliance Repairs
  • House Cleaning, Waterproofing, and more

We aim to connect customers with qualified technicians for quick, reliable, and affordable home service solutions.

Website: https://acool.in
Email: support@acool.in
Phone: +918550075556

2. Information We Collect

When you use our website or contact us for a service, we may collect the following personal information:

Personal Information:

  • Full name
  • Phone number
  • Email address
  • Location/address (for service delivery)
  • Any additional details shared via service request forms or live chat

Technical & Usage Information:

  • IP address
  • Device type, browser type, operating system
  • Pages visited, time spent, click behavior
  • Cookies and tracking data (Google Analytics, Google Ads)

3. How We Use Your Information

We use the data we collect for purposes such as:

  • To provide and schedule home services
  • To respond to inquiries or customer support requests
  • To send booking confirmations and service updates
  • To improve our website and customer experience
  • To run marketing and remarketing campaigns (Google Ads, Meta Ads, etc.)
  • For security, fraud prevention, and legal compliance

4. Use of Cookies & Tracking

Our site uses cookies and similar tracking tools to:

  • Remember your preferences
  • Analyze website performance using tools like Google Analytics
  • Deliver personalized ads through Google Ads and Facebook Pixel

You can control cookie settings in your browser or opt out of personalized ads by visiting:

5. Data Sharing

We do not sell your personal information to anyone.

We may share your data with:

  • Verified third-party service professionals to complete your requested jobs
  • Technology partners (e.g., hosting, analytics, payment processors)
  • Government or legal authorities, if required by law

All partners are bound by strict confidentiality agreements.

6. Data Security

We take appropriate technical and organizational measures to secure your data from unauthorized access, disclosure, or misuse. This includes using SSL encryption, secure servers, and firewalls.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time for marketing communication
  • File a complaint regarding your privacy rights

To make such a request, email us at support@acool.in.

8. Data Retention

We retain your data only as long as necessary:

  • For service delivery
  • As required by tax or legal obligations
  • For customer support and dispute resolution

9. Third-Party Content

Our website may contain links to other websites (e.g., YouTube, social media). We are not responsible for the privacy practices of these third-party sites.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our services means you accept the changes.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: contact@acool.in
📞 Phone: +918550075556
🌐 Website: https://acool.in